Dream Weekend A-Z Stadium & Event Guide

A-Z GUIDE TO GUEST SERVICES AND POLICIES

Everything you need to know for a fun and safe experience at Dream Weekend Hawaii 2019

Here you will find all you need to know when visiting the Aloha Stadium for Dream Weekend December 28th, 2019. This info is also available at https://alohastadium.hawaii.gov/

ACCESS PRIVILEGES

Aloha Stadium was designed for all guests to enjoy. However, there are certain areas of the stadium that can only be accessed with a designated ticket or credential. Guests should keep their ticket stubs with them at all times to avoid any confusion as they enjoy the stadium and its amenities. Guests may sit only in the seats for which they have tickets.

The following are areas with designated access requirements:

-VIP Rooms
-Football Press Box
-Field
-Locker Rooms
-Hospitality Room

ACCESSIBLE SEATING

Accessible seating shall be limited to wheelchair users, ambulatory individuals who use mobility aids (crutches, walkers, canes, etc.) and ambulatory individuals with mobility impairments and their companions. Each disabled patron may purchase one (1) disabled ticket and three (3) companion tickets.

ADA PARKING

Please use the Main Salt Lake Stadium Entrance. Limited stalls available at parking sections 2AB, 3B, 6A, and 13A.

ADDRESS

(Mailing)
Aloha Stadium
P.O. Box 30666
Honolulu, HI 96820-0666

(Physical Address for Directions or Deliveries)
99-500 Salt Lake Boulevard
Honolulu, HI 96818

The following are areas with designated access requirements:

-VIP Rooms
-Football Press Box
-Field
-Locker Rooms
-Hospitality Room

BABY CHANGING STATIONS

Baby changing stations are located in all restrooms throughout Aloha Stadium.
These restrooms are located in the outer concourse of sections: D, DD, G, GG, P, PP, S, SS.

BAG INSPECTION

It is our responsibility to ensure that reasonable precautions are taken to prevent an incident from occurring during events at Aloha Stadium. The safety of our Guests is an integral component of the stadium’s customer service program. All bags are subject to inspection before they are permitted into the stadium.In an effort to enhance public safety and facilitate a faster entry through the gates, Aloha Stadium has modified its security policy by limiting the size and number of bags allowed in the stadium.

Each person shall be allowed one bag that does not exceed 12” x 6” x 12” in size.

In addition, each person will be allowed to hand-carry a blanket, poncho or jacket, along with a soft-sided seat cushion. Exceptions will only be made for medically necessary items, after proper inspection. Strollers are allowed, however they must be collapsible and fit underneath the seat and stored safely without obstructing the aisle-ways for other guests. Non-approved bags must be returned to vehicle or discarded. Hard-sided coolers will not be permitted. Guests are encouraged to read the listing of prohibited items before arriving at the stadium. Guests should also arrive early to allow additional time to enter the stadium. Aloha Stadium will not be responsible for any personal items left at the gate.

BANNERS/SIGNS

BICYCLE PARKING

Bicycle parking is available in Section 1E and 14 E on the south side of the stadium. The bicycle rack parking area opens at the same time as the parking gates.

BOTTLES & CANS

Bottles, cans or beverage containers of any kind are not allowed into Aloha Stadium. A search will be conducted at the gates to prevent these and other prohibited items from entering the stadium. Empty (including no ice) non-glass beverage containers 40 oz. or less are permitted subject to inspection unless otherwise noted for specific events. Aloha Stadium will not be responsible for any personal items left at the gate.

BOX OFFICE

The Box Office is open Monday – Friday from 9:00am – 5:00pm. Closed on all State Holidays. Hours vary on Event dates.
Entrance: Main Salt Lake Blvd. Gate 1 (Lane 3) – Use call box for security entrance.
The information line is: 808-486-9300.

Payment for Tickets: For all minor events, the Box Office accepts cash only unless otherwise stated.

For UH Football and the SoFi Hawaii Bowl: the Box Office accepts Visa, Master Card or Cash.

For certain events, cameras and video recorders will not be allowed. Please contact the office at 808-483-2500 for details on which items will and will not be allowed into the stadium.

CHILDREN

For certain events, it is not required that young children have tickets. In this situation, children must sit on the lap of an accompanying adult. Fold-up strollers should be stored under the seat.

University of Hawaii Football: Children three (3) years and under do not need a ticket.
High School Football: Children four (4) years and under do not need a ticket.
For all other events, please call 808-483-2500 for details.

CODE OF CONDUCT

The Aloha Stadium are committed to creating a safe, comfortable and enjoyable game-day experience. We want fans of all ages to enjoy the excitement and enthusiasm of the game. All fans are encouraged to respect the rights of others by displaying proper etiquette. In order to ensure a safe and enjoyable environment, we ask that fans refrain from the following behavior at all events:

Profanity or other offensive language or gestures, whether spoken, written or appearing on apparel
Smoking (including vaporizers, e-cigarettes and smokeless tobacco) outside of designated areas
Intoxication or excessive alcohol consumption or signs of substance impairment that results in irresponsible behavior
Bringing prohibited items into the venue
Throwing of items or liquids
Entering the playing field or court at any time
Fighting or other threatening behavior, including verbal or physical harassment
Failure to retain ticket and/or present it to event staff if requested to do so
Resale of tickets at the venue
Violation of state or local laws
Failing to follow instruction of stadium personnel or stadium policies

Event patrons and guests who choose not to adhere to these provisions will be subject to ejection without refund, loss of ticket privileges for future games, and possible arrest and prosecution for violations. Failure to comply may result in ejection or arrest. Fans are encouraged to report inappropriate behavior to management personnel.

Please call our Security Hotline at (808) 483-2807 if you need assistance or to report any violations.

CONCESSIONAIRE

Centerplate manages concession and merchandise stands and provides special catering services for Aloha Stadium. With more than 80 client venues throughout the continental U.S. and Hawaii, Centerplate specializes in serving ballparks, stadiums, amphitheaters, theme parks, airports, civic and convention centers and indoor arenas. Based in Spartanburg, S.C., Centerplate has been serving patrons for more than 30 years. Centerplate offers a variety of items at stands located throughout the Stadium. All concession stands at Aloha Stadium accept every major credit and debit card. To contact Centerplate, please call: (808)488-0924.